IT Buyers Journey | Sample Slides2021 Customer Engagement Research
Oh, what a year it has been for technology. The pandemic served as a powerful accelerant for major IT trends as it forced organizations to speed up their digital transformation. From adapting to new work models in order to successfully work remotely, to transforming policies and processes with new tools and solutions, IT decision-makers (ITDMs) have played a large role in organizational stability and growth.
Because of this, tech professionals are seeking more information to help them meet their business needs. Now more than ever, ITDMs need relevant, reliable and specific educational resources throughout each stage of the tech purchase process as they explore solutions.
To help tech marketers gain clarity into how to connect with tech buyers during this process and ensure the content they provide is of value, IDG recently surveyed over 800 tech decision-makers in the 2021 IDG Customer Engagement study. This research provides insight into the various types and volume of content tech buyers consume throughout their buying journey, and also helps tech vendors understand ITDMs’ engagement preferences when it comes to vendor follow-up and maintaining relationships.2021 Customer Engagement Key Takeaways:
The findings and trends in this report solidify the need that tech buyers have for consistent valuable and trustworthy content. These individuals are tasked with researching, evaluating, and implementing new technologies while shifting organizational processes and require the appropriate educational resources and relationships to do so.
View the sample slides below for additional insight and download the full report to better understand and engage with tech buyers. To request a meeting with an IDG sales executive to walk through the full study, please complete the form at the right.